Terms and Conditions Ski and Activities




The purchase of online activities via our website (www.elpro.fr) is subject to the usual internet conditions of sale: there is a withdrawal period of 14 working days from the day after the purchase.

Beyond these 14 days, if the client cannot be present at the time and place provided, whatever the reason, or in case of cancellation of activities beyond our control (see following paragraph) no complaints can be made and no refund issued.



ELPRO reserves the right to cancel any activity for security reasons should they arise, should the participant be unable to participate for physical reasons, be unsuitable for the chosen sport, should dangerous weather conditions (e.g. summer storm) arise, and non-compliance with safety instructions from the participant.

Regarding the cancellation of activities beyond our control: No complaints can be made and no refund can be issued for the closure of ski lifts and closure of the ski area for avalanche risk.

In the case of cancellation of activities during the summer season due to adverse weather conditions: an alternative date for the activity will be offered to the participant. Should the deferment of the activity not be possible, the customer will be refunded in proportion to the duration of activity carried out before the adverse weather necessitated the cancellation of the activity.

Cancellation by the customer has no impact on the predetermined budget and terms of payment, and no refund will be granted unless the cancellation by the customer occurs within 15 working days before the start of the activity. This delay is extended to 30 working days for bookings of 6 or more people.



Under the law, ELPRO will not be responsible for any injury or accident occurring during an activity

ELPRO has professional liability insurance through the firm SERENCY in Trévoux (01) an insurance broker who cannot be hired in the case of a professional misconduct recognized by a competent court.

Participants are not automatically insured when purchasing the activity and are invited to purchase insurance or individual accident cover with a company of their choice and to be personally insured for civil liability.

Participants must personally ensure their own safety and that of third parties.

If Participants are responsible for an accident causing damage to others (bodily injury and / or material), they must bear the costs.

Elpro offers optional insurance through the Cabinet Diot Montagne in Bourg Saint Maurice for 4 € against the risks of outdoor/ski school activities and providing for evacuation costs, medical fees and repatriation. 



In the event of an accident, the rescue and evacuation procedures are managed by the field professionals until the arrival on the site of the rescue services (ski patrol, firemen, doctor, gendarmerie).

The costs of rescue, evacuation and assistance are the responsibility of participants. In case of accident or illness preventing persons from participating in the reserved activity, ELPRO will not issue a refund. 

We will, however, provide you with the relevant paperwork required to submit to your insurance to obtain a refund.

We advise you to consult with your insurer to see if you have the required cover.



All prices shown on our website are in EUROS and include VAT.

Your booking is confirmed from the moment the payment of the totality of the activity is made either online or by telephone.

You will immediately receive a booking confirmation once payment is taken.

Payments methods accepted: Credit or Debit Card / Chèques vacances / Cash. 



A gift voucher allows you to purchase the activity for a third person. The latter will then have to reserve the available time slot according to his wish and according to the availability of the ELPRO schedule at the moment of his contact.

It is not refundable and is valid only for the current season



This Agreement and its consequences are governed by French law to which Parties should refer explicitly.

French law is therefore the only law applicable notwithstanding any rule of conflict. 



Any dispute relating to the existence, validity, interpretation, performance or termination of this Contract and which cannot be resolved amicably between the Parties after notification by either Party of the request that it formulates with respect to the other Party, will then be resolved exclusively under the jurisdiction Courts of Chambéry




For any activity registration with El Pro Outdoor / Ski school ELPRO, the participant agrees to accept the general terms and conditions of sale. Access to Outdoor / ski School ELPRO activities is validated by the total payment of the service  during an early booking.

For each Outdoor activity, the adult participant or legal guardian of the minor participant will sign a certificate of responsibility showing the main conditions of participation.

Any participant in an Outdoor / Skischool ELPRO activity undertakes to be insured for civil liability, to fulfill the required physical and moral conditions and to have no medical contraindications.

Participants must be able to prove their aptitude for said activity by performing a selection test and must remain attentive to the advice given by the professionals present before and during the activity.

Participants should be aware of and accept the risks associated with ELPRO's Outdoor / Ski School activities. The presence of an instructor and his advice do not remove the risks related to the activity by their nature and Outdoor sport.

The wearing of safety equipment is mandatory, compliance with the safety instructions provided by the instructor present must be respected.

The participant must respect the age or minimum size restrictions inherent to each outdoor / ski

school activity.

The participant must dress appropriately for the Outdoor / Ski School activity that he / she has booked.

Some of our outdoor activities are supervised and guided by our instructors, but no ‘instruction’ is given. 


As this is the case an adult or legal guardian must be present with the minor participant, at all times.

The participant will have to present himself at the time of his appointment, in case of delay, he will not be able to integrate the current session without having followed the entirety of the safety briefing given at the beginning of the session.

Any inappropriate behavior which will affect the safe conduct of an activity or anyone displaying signs that suggest that he or she is under the influence of alcohol or illegal products will not be accepted by our qualified supervisors and no refund will be made.